Keeping You in Control with Call Routing

7th September 2016

A busy company will typically have a busy office, and a busy office will typically contain busy staff… staff who aren’t always at their desk to answer incoming calls! It’s a fact of life that not everyone will always be at their desk simply because it just isn’t practical. With this in mind, how can you ensure that incoming calls are always answered?

Call Routing to the rescue!

With Call Routing from NumberSales, you’re in complete control of where your incoming calls are directed. There are several different options open to you – here’s what they look like…

Multiple Targets – calls are always sent to a particular line first, before being bounced onto the next in line if there’s no answer.

Simultaneous Multiple Targets – have all phones ring at once, even if they’re in different locations. The first to pick up the phone gets the call!

Percentage Distribution – manage your staff workload by percentage; for example, staff member #1 receives 30% of calls, #2 receives 30%, whereas #3 receives 40%.

Time of Day Routing – still want to be contactable when out of hours? You can automatically redirect all incoming calls to a different number according to the time of day or day of the week.

If you’d like to find out more about the great services NumberSales offers, including Call Routing, Mid-Call Transfer, Call Whisper and much, much more, click here or give us a call on 0800 357 622 and talk to a member of our friendly team.