Testing, 1, 2, 3… Call Recording!10th August 2016
The ability to record each incoming call opens up a world of possibilities. Whether you need to replay a call for reference purposes (those little scraps of paper might seem great, but they’re far too easy to lose!), to settle a disagreement or for staff training purposes, the ability to record every call can aid you in offering the best possible service for your customers.
Chuck away those tapes and enter the digital world!
Gone are the days of clunky and annoying tape recorders – NumberSales’ call recording is 100% digital! Each incoming call is automatically recorded by our state-of-the-art software and instantly saved to your online portal, so you can replay, download or delete them from anywhere in the world, even at 11.59pm on Christmas Eve (we would rather be asleep before Santa arrives, but the options there if you wish!).
Monitor staff performance
Call recording is an essential tool in monitoring staff performance; it’s a fantastic aid to help you award your staff special merits, treats or rewards for offering exceptional customer service, and of course you can use specific recordings to help train staff members following any unfortunate mistakes.
Value for money
As you can imagine, the option to digitally record every incoming call can be invaluable for modern businesses. The good news is that all of this technology can be yours for a very small price! You won’t need to invest in any equipment, change your phone system or purchase any additional phone lines. Call Recording can be added to any NumberSales phone package and it can be controlled remotely via our online portal, even from a beautiful sandy beach in Barbados!
If you’d like to find out more about the great services NumberSales offers, including Call Recording, please click here.